General Terms and Conditions

General information
Business type: Hotel
VAT number: ATU15496504

Arrival and Departure
Check-in: 3:00 p.m.
Check-out: 11:00 a.m.

Booking and deposit
Salzburger Sparkasse
IBAN: AT44 2040 4000 4054 0221

Your booking is guaranteed and becomes binding upon payment of a deposit.
Please effect payment so the recipient does not have to pay fees.
Deposit: 30%

Billing address
AlpenParks Matrei GmbH
Hafnergasse 5/1c
5700 Zell am See


  • Up to 3 months before the arrival day – free of charge
  • Up to 1 month before arrival day – 40% of the entire package price
  • Up to 1 week before arrival day – 70% of the entire package price
  • In the last and upon NO SHOW – 90% of the entire package price

Please take out travel cancellation insurance, so you are covered in case you fall ill.
Legal basis is Austrian hotel regulations.
Court of jurisdiction is Innsbruck.

Payments made in cash or with a debit (cash machine) card can be effected fee-free. We also accept the most popular credit cards VISA and MASTER CARD.

Legal basis
Austrian hotel contract conditions in the Austrian hotel association apply. Read here more.