General Terms and Conditions Alpina Seefeld
General information
Business: Hotelapartment
Catering: breakfast buffet
Prices
Apartments: per night and apartment
Arrival and departure
Check-in: 15:00
Check-out: 11:00
Booking and payment
Your booking is guaranteed and binding upon payment.
The recipient is exempt from booking charges.
Billing address
AlpenParks Seefeld GmbH
Olympiastraße 59
6100 Seefeld in Tirol
UID-Nr.: ATU74999745
Cancellations
- 8 to 6 weeks before arrival date – 40% of total cost
- 6 to 1 week before arrival date – 70% of total cost
- 1 week to arrival date – 90% of total cost
- NO SHOW – 100% of total cost
Take out travel cancellation insurance to avoid annoyance and disappointment!
Subject to the legal terms and conditions of the Austrian hotel industry. Read here more.
Payment
You can pay by cash or by EC (cash machine) card. We are also happy to accept credit cards!
Legal terms and conditions
Subject to the legal hotel contract conditions of the Austrian hotel association.
Scope of Application
These General Terms and Conditions apply to contracts for the rental of our accommodations as well as to all other services and supplies provided to the guest. The customer’s terms and conditions shall apply only if this has been expressly
agreed to in writing in advance.
Contractual Partner
In case of doubt, the person placing the order is considered the contractual partner of the accommodation provider,
even if they placed the order or co-ordered on behalf of other named individuals. If a third party placed the order on behalf of the guest, they are jointly and severally liable with the guest for all obligations arising from the contract.
Conclusion of Contract, Down Payment
The accommodation contract is generally concluded upon the accommodation provider’s acceptance of the guest’s written or verbal booking. It may be agreed that the guest shall make a down payment. The accommodation provider may also demand advance payment of the entire agreed fee. The agreed price
includes the applicable sales tax. If the period between the conclusion of the contract and its performance exceeds 4 months and the price generally charged by the accommodation provider for such services increases, this may raise the contractually agreed price appropriately, but by no more than 5%.
Start and End of the Stay
a) The guest has the right to check into the rented premises from 3:00 p.m. on the agreed-upon day.
b) The accommodation provider has the right to cancel the contract if the guest does not arrive by 6:00 p.m. on the agreed-upon arrival day, unless a later arrival time has been agreed upon.
c) If the guest has made a deposit, the accommodation remains reserved until 12:00 p.m. of the following day at the latest.
d) If the accommodation is first occupied before 6:00 a.m., the preceding night counts as the first night’s stay.
e) The guest must vacate the rented premises by 10:00 a.m. on the day of departure.
f) The guest has no right to demand specific accommodations.
g) If the guest fails to vacate the premises by the agreed departure time, the accommodation provider may charge 50% of the full accommodation price for this use beyond the contractually agreed period until 6:00 p.m., and 100% after 6:00 p.m. However, the guest is entitled to prove that the accommodation provider incurred no damage at all or only significantly less damage.
Cancellation of the Accommodation Contract
The guest may cancel the contract free of charge only with the written consent of the accommodation provider. If such consent is not granted, the agreed price under the contract must be paid even if the guest does not make use of the contractual services or if it is no longer possible to re-rent the premises. In the case of rooms not used by guests, the accommodation provider must offset the income from renting the rooms to others as well as the expenses saved. However, the guest is entitled to prove that the accommodation provider incurred no damage at all or only significantly less damage.
House Rules
Please refer to the House Rules, which are provided separately; they form an integral part of this agreement.
Provision of Alternative Accommodation
a) The accommodation provider may provide the guest with adequate alternative accommodation if this is reasonable for the guest, particularly because the difference is minor and objectively justified.
b) An objective justification exists, for example, if the premises have become unusable, if guests already staying there extend their stay, or if other important operational measures necessitate this step.
c) Any additional expenses for the alternative accommodation shall be borne by the accommodation provider.
Rights and Obligations of the Guest
a) By entering into an accommodation contract, the guest acquires the right to the customary use of the rented premises and the facilities of the accommodation establishment that are normally available to guests for use without special conditions.
b) Upon termination of the accommodation contract, the agreed fee must be paid. The accommodation provider is not obligated to accept non-cash payment methods such as checks, credit cards, vouchers, etc.
c) The provisions of tort law apply to damage caused by the guest. Therefore, the guest is liable for any damage or loss suffered by the accommodation provider or third parties due to the guest’s fault or the fault of the guest’s companions or other persons for whom the guest is responsible, even if the injured party is entitled to claim compensation directly from the accommodation provider.
Rights and Obligations of the Accommodation Provider
a) If the guest refuses to pay the agreed fee or is in arrears, the accommodation provider is entitled to retain the guest’s personal belongings as security for the claim arising from the accommodation and for any expenses incurred on the guest’s behalf. (Section 970c of the Austrian Civil Code (ABGB): statutory right of retention)
b) The accommodation provider has a lien on the items brought in by the guest to secure the agreed fee. (Section 1101 ABGB: statutory lien of the accommodation provider)
c) The accommodation provider is obligated to provide the agreed services to a standard commensurate with the agreed scope
d) Special services provided by the accommodation provider that are subject to separate billing and are not included in the accommodation fee:
§ Provision of extra beds or cribs
§ Special services that are billed separately (e.g., breakfast service, newspapers, telephone calls, fax and internet services, video, etc.)
§ Electricity costs (billed according to actual consumption)
§ Local taxes
Liability of the Accommodation Provider
a) The accommodation provider shall be liable for its obligations under the contract with the diligence of a prudent businessman; claims by the guest for damages are excluded. This does not apply to damages suffered by a guest if the damage occurred in the course of business operations and the accommodation provider or its employees are at fault.
b) The accommodation provider is not liable to the guest if the provision of services becomes impossible due to a strike or force majeure.
c) Liability for a parking space provided by the accommodation provider for a vehicle is limited to the terms of the liability insurance policies taken out for this purpose.
d) In the event of the accommodation provider providing free transportation for the guest, liability for personal injury and property damage is limited in accordance with the terms of the motor vehicle insurance.
e) Liability for personal belongings. Furthermore, the accommodation provider is liable as a custodian for items brought in by guests up to a maximum amount of €1,100, unless the provider can prove that the damage was neither caused by the provider or one of their employees nor by third parties entering or leaving the premises.
Keeping of Animals
a) Animals may be brought into the lodging facility only with prior approval and, if applicable, for an additional fee.
b) The guest is liable for any damage caused by animals brought into the facility, in accordance with the legal provisions applicable to animal owners (§ 1320 ABGB).
Extension of the Stay
Any extension of the guest’s stay requires the accommodation provider’s consent.
Termination of Accommodation
a) If the accommodation contract was agreed for a fixed term, it ends upon the expiration of that term. If the guest departs early, the accommodation provider is entitled to demand payment of the full agreed amount.
b) The contract with the accommodation provider terminates upon the death of a guest.
c) If performance of the contract becomes impossible due to an event constituting force majeure, the contract is terminated.
d) The accommodation provider is entitled to terminate the accommodation contract with immediate effect if the guest
i. Makes significantly detrimental use of the premises or, through reckless, offensive, or otherwise grossly improper behavior, makes cohabitation unpleasant for the other guests, or commits a punishable act against the property, morality, or physical safety of the accommodation provider, their staff, or a person residing in the accommodation facility;
ii. Contracts a contagious illness or an illness that extends beyond the duration of the stay, or becomes in need of care;
iii. Fails to pay the invoice presented to him within a reasonable period of time after being requested to do so
Place of Performance and Jurisdiction
The place of performance is the location where the accommodation facility is situated. For all contractual partners of the accommodation provider and any pending legal disputes, the competent court for 1010 Vienna is agreed upon, provided that no mandatory statutory provisions preclude this. Austrian law applies exclusively, excluding conflict-of-laws rules that provide for the application of another legal system.
Final Provisions
Should any provision of these General Terms and Conditions for the Conclusion of Accommodation Contracts be invalid, this shall not affect the validity of the remaining provisions. We reserve the right to correct errors, including typographical and calculation errors. The invalid provision shall be replaced by an agreement that most closely approximates the original intent. Any deviation or ancillary matter must be made in writing.