Questions & Answers

.. what I wanted to know – useful tips for AlpenParks Hotel & Apartment Central Zell am See

FAQ - Frequently Asked Questions

One underground parking spot is included in the price. If you travel with several cars per apartment/room, booking another underground parking spot is obligatory for EUR 10 per day. Please declare upon booking.

E-Charging stations are available. Please declare upon booking.

The cityXpress Schmitten Valley Station is within brief walking distance from the hotel. Experience the amazing slopes all year round in the nearby glacier ski region of the Kitzsteinhorn in Kaprun.

Depending on the rate you booked, the breakfast buffet is either already included or can be booked in addition.

Ski schools and sports stores/rental are located directly at the valley station.

Ski rooms including ski boot dryer are in the building.

Our rooms and apartments are available from 4 pm on your arrival day. We kindly ask you to vacate the rooms and apartments by 10 am on your departure day.

Your dog is absolutely welcome.
We bill € 15 per day (food not included) for cleaning services.

The Zell am See-Kaprun Summer Card is included in the price from 15 May to 31 October. Save money by enjoying free admission to the cable cars, beach and indoor pools, and numerous other attractions!

Our reception is open for you every day from 8 am to 8 pm.

You can settle your account in cash, via cash card or credit card (Visa and Mastercard).

Supermarket (three-minute walk)
Monday to Friday from 7.15 am to 7.30 pm
Saturday 7.15 am to 6 pm

Open from 2 to 6 pm on Sundays and public holidays in winter.

The AlpenParks superior service covers the basic arrangement: a towel package consisting of one large and one small towel per person, washing-up liquid, dishwasher tablets, kitchen roll, filter, sponge cloth, dish rags, Nespresso coffee maker, free WLAN, LCD TV, stereo.

Of course possible - just let reception know. From 8 nights 1x linen change is included.

  • Additional change of towels and bath towels € 5,- per set
  • Additional bed linen/change of linen € 6,- per set
  • High chair and baby bed (on enquiry) – one-time € 16
  • Additional bed for children up to age 5 – one-time € 16
  • Additional bed for children aged 6 to 15 or adult: € 16 per night (in winter) and € 23 per night (in summer)

We’ll gladly organise a babysitter locally if available.

When booking rooms and suites:
The following hotel services are included: Daily recycling, bed-making, towel change, bath/WC cleaning.

When booking apartments:
Final cleaning: mandatory. 
Waste disposal is not included in the final cleaning. The waste has to be disposed into the respective containers which are located in the main building (waste separation)

  • Intermediate cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning, kitchen
  • Daily cleaning / 2-day cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning - no kitchen
    We ask you to book additional cleaning up to 3 weeks before arrival. On site, this is only possible subject to availability.

Additional cleaning can also be booked on site, but only subject to availability.

You can use the washing machine / tumble dryer for an extra charge.