Questions and answers about your holiday at AlpenParks Steve Lodge


Here you will find answers to frequently asked questions and helpful information about AlpenParks Chalet & Apartment Steve Lodge. Our primary goal is to ensure that your stay with us is as pleasant and smooth as possible.

Questions and answers

Covered parking spaces are available. One free parking space is included per apartment. If you arrive with several cars per apartment, they can be parked in the general outdoor parking lot free of charge.

The center is about 400m away.

Our reception is staffed daily. Exact times can be found according to the appendix on site. By phone we are available for you 24 hours.

Our apartments are available to you from 4 pm on the arrival day. We ask you to vacate the rooms by 10 am on departure day.

In case of late arrival, please contact the reception team in time.

Directly in the village center Viehhofen you will find a small store for the most necessary groceries.
In Saalbach you will find a Billa, Mpreis and a bakery.

Right next to the reception and also at the valley station zellamSeeXpress you will find sports stores.

Sport Embacher & Skiverleih
Dorfplatz 154 • 5752 Viehhofen
Tel. Hansi +43 664 2022081
Tel. Michi +43 660 7088415

Glemmerstrasse 260
A-5752 Viehhofen
T: +43 6542 21856

Online-Buchung Ski Dome Oberschneider

Bründl Sports Viehhofen Talstation
Glemmerstraße 311
5752 Viehhofen
Tel.: +43 6542 80200

You will find the OBERSCHNEIDER ski school right next to the reception.

Glemmerstrasse 260
A-5752 Viehhofen
+43 6542 21856

Yes, there is a breakfast reserve.
Choose your desired pastry according to your taste, specify the desired date of delivery, by about 07:30 in the morning your pre-ordered breakfast assortment will be delivered on time to the front door of your apartment. Click here to order:

You may gladly settle your bill with CASH, EC or credit card (Visa and Master Card). The bill is payable upon departure. You are welcome to pay your bill the evening before departure. 

The basic amenities are covered by the AlpenParks superior service:

  • High-quality fitted kitchen with full equipment
  • Branded kitchen appliances ceramic stove, oven, microwave, refrigerator, freezer, dishwasher
  • Toaster, kettle, Nespresso and filter coffee machine
  • Anteroom with wardrobe
  • Smart TV, WLAN, Safe
  • Balcony or terrace
  • Cleaning equipment and rotary clothes dryer
  • One towel package per person (1 small and 1 large towel)
  • Kitchen starter pack with detergent, dishwasher tabs, kitchen roll, filter, dishtowels.
  • Shower gel, toilet paper, garbage bags are available on request free of charge.
  • Umbrellas are available upon request.

Gladly possible at any time, just let reception now.

From 8 nights 1x intermediate cleaning and linen change is included.
Additional towel and bath towel change € 6,- per set

Baby kit (on request) - one-time € 10

Final cleaning: mandatory.
Waste disposal is not included in the final cleaning. The waste has to be disposed into the respective containers which are located in the main building (waste separation)

  • Intermediate cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning, kitchen
  • Daily cleaning / 2-day cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning - no kitchen

We ask you to book additional cleaning up to 2 weeks before arrival. On site, this is only possible subject to availability.

You can use the washing machine / dryer for an extra charge.

We recommend a travel cancellation insurance. We will be happy to advise you on this at the reception. For more detailed information please click here.