GENERAL TERMS AND CONDITIONS

Arrival
Apartments are available from 3.00 p.m. on the day of your arrival; should the apartments be ready prior to this time, we are happy to let you have them earlier.

Departure
We would ask you to vacate your apartment by 10.00 a.m.  Should you want to make use of the day just let us know – if possible we can store your luggage in the lodge.

Deposit / Payment / Reservation
A reservation is binding when your deposit is made, in accordance with the reservation letter. You can also settle your bill in cash on site, by VISA or MASTERCARD, or with an EC-CARD (with pin code).

Bank account
AlpenParks Resort GmbH
Salzburger Sparkasse
Account-No. 0040398042, Bank code 20404
IBAN: AT052040400040398042, BIC: SBGSAT2S
all transfers are free of expense for the recipient.

Billing address
AlpenParks Resort GmbH
Hafnergasse 5/1c
5700 Zell am See
ATU64509437

Parking spaces
Each apartment has one free car-paring space. Additional spaces are available for € 8.– per day, depending upon availability.

Other
Individual prices are per apartment/night, with the stated minimum occupancy of 4, 6, 8 or 10 people, depending on the category. Minimum occupancies are available on request. Multiple occupancies are calculated via the additional beds prices per person/night. Package prices refer to what they comprise. Floor plans and sketches are by way of example; the may vary depending on the lodge, yet this does not reduce the price. Mistakes may occur despite careful examination.

Cancellation
Up to 3 months prior to arrival, free. Up to 1 month prior to arrival: 40 %. Up to 1 week prior to arrival: 70 %. Thereafter 100 %.

Austrian Hotel Regulations apply. Read here more.

Transfer Service
Airport or train station, for a fee and with advance reservation.

We provide you a travel insurance which you can conclude directly at your booking.