Questions & answers

Here you can find all the important general information for your holiday time in Matrei in Osttirol. We are pleased to answer any other questions you may have.

Directly at the hotel there is a spacious parking lot, which can be used free of charge. There are two charging stations for e-cars. The car can be fully charged once for a fee of € 20.

The hotel is located in close proximity to the Valley Station of the new top ski & hiking region Grossglockner Resort.

Only 50 meters from the hotel, is the nearest bus stop (Matrei South). From there you can take the bus in the direction of Lienz or the Virgen Valley.

With the guest card, which you receive directly at the hotel at check-in, bus travel in all of East Tyrol is free.

There are some ski schools and sport shops in walking distance.

Mountain bikes and bicycles can be stored in the ski room of the apartment house just opposite the hotel. We will gladly inform you at the reception.

Directly at the hotel we have a small covered motorcycle garage where the motorcycle can be parked.

The restaurant "Alte Mühle" in Matrei is located right next to the hotel.

Wednesday to Sunday - 11.00 am to 11.00 pm
Kitchen continuously from 11.30 am to 08.45 pm (in the afternoon from 13:40 pm to 07:45 pm there's a small menu)

You are welcome to book our rich breakfast for an extra charge. Just let the reception know the day before by 4.00 pm.

  • Adults 17,50€
  • Children aged 3-14 € 10.00

We also offer a bread roll service with fresh bread from the regional baker.

We have a selection of gluten-free products at the breakfast buffet. We can also order gluten-free bread on request.

Gluten-free dishes are also available in the restaurant "Alte Mühle".

With pleasure your four-legged darling may come with you on vacation. (only against advance notification).
We charge € 15,- per day (without food). From winter 2024/25: € 19,- per day.

The guest card is available free of charge at check-in at the reception. With the guest card you can travel for free on public transport throughout East Tyrol, and also enjoy many other discounts in East Tyrolean businesses or museums.

A list of all discounts can be found here:


If you want to "pocket" the whole diversity of East Tyrol and attractions from neighbouring South Tyrol, East Tyrol's Glockner-Dolomites Card is the ideal way to do so.

The card combines a whole 25 excursion destinations on one handy keycard. You can visit five mountain railways, five swimming pools and thirteen different "nature & culture offers" for three or seven days - once a day at no extra cost.

You can get the East Tyrol's Glockner-Dolomites Card directly from us at the reception, at all information offices and at all mountain railways.

You can settle your account in cash, via cash card or credit card (Visa and Mastercard).

  • Check-In: from 4.00pm
  • Check-Out: until 10.00am

The hotel is located directly in the popular holiday resort Matrei, only 400 m from the village centre.

Supermarket (two-minute walk)
Monday to Friday from 7.15 am to 7.30 pm
Saturday 7.15 am to 6 pm

Pharmacy: Tauern Apotheke in Matrei
Monday to Friday from 8 to 12.30 am and 2.30 to 6.30 pm
Saturday from 8.30 to 12 am

The basic equipment is covered by the AlpenParks Superior Service:

  • High-quality fitted kitchen with full equipment
  • Brand-name kitchen appliances Ceran cooker, oven, microwave, refrigerator, freezer, dishwasher
  • Toaster, kettle, Nespresso and filter coffee machine
  • Anteroom with wardrobe
  • Smart TV, WLAN, Safe
  • Large balcony or terrace with table, chairs and parasol
  • Cleaning equipment and rotary clothes dryer
  • One towel package per person (1 small and 1 large towel + 1 sauna towel)
  • Kitchen starter pack with washing-up liquid, dishwasher tabs, kitchen roll, filter, Wettex and tea towels


Superior Service:
Shower gel, toilet paper and rubbish bags are provided free of charge upon request.

In case of bad weather, we recommend a trip to the National Park House in Matrei. There you can take a close look at the Hohe Tauern National Park even in the rain and marvel at spectacular 360° videos.

Further bad weather programme: Aguntum Lienz, Deferegger Heilwasserwelt, Assling Wildlife Park, visit to the Oberbichlerhof schnapps distillery.

A detailed bad weather programme is summarised under the following link: