General Terms and Conditions

General information
Business: Apartment
Catering: Breakfast buffet

Prices
Apartments: per night and apartment

Arrival and departure
Check-in: 04:00 pm
Check-out: 10:00 am

Booking and deposit
Sparkasse Salzburg
IBAN: AT13 2040 4000 4298 8865
BIC: SBGSAT2SXXX

Your booking is guaranteed and binding upon payment.

Billing address
AlpenParks Ferienresort Rehrenberg GmbH
Glemmerstr. 260
5752 Viehhofen
ATU78162578

Cancellations

  • Up to 43 days before arrival: free cancellation possible

  • 42 to 14 days before arrival: 50% cancellation fee of the total amount

  • 14 to 7 days before arrival: 70% cancellation fee of the total amount

  • Within 7 days before arrival or no-show on the day of arrival: 100% cancellation fee

Take out travel cancellation insurance to avoid annoyance and disappointment!

Subject to the legal terms and conditions of the Austrian hotel industry. Court of jurisdiction - Zell am See.

Payment
You can pay by cash or by EC (cash machine) card. We are also happy to accept credit cards!

Legal terms and conditions
Subject to the legal hotel contract conditions of the Austrian hotel association. Read here more.

Scope of application
These General Terms and Conditions apply to contracts for the rental of our properties for accommodation and all other services and deliveries provided to the guest. The customer's terms and conditions shall only apply if this has been expressly agreed in writing in advance.

Contractual partner
In case of doubt, the contractual partner of the accommodation provider is the person who made the booking, even if they made the booking or co-booked for other named persons. If a third party has made the booking for the guest, they are jointly and severally liable with the guest for all obligations arising from the contract.

Conclusion of contract, deposit
The accommodation contract is usually concluded when the accommodation provider accepts the guest's written or verbal order. It may be agreed that the guest shall pay a deposit. The accommodation provider may also demand advance payment of the entire agreed remuneration. The agreed price includes the applicable sales tax. If the period between the conclusion of the contract and the fulfillment of the contract exceeds 4 months and the price generally charged by the accommodation provider for such services increases, this may increase the contractually agreed price appropriately, but by no more than 5%.

Start and end of accommodation
a) The guest has the right to move into the rented premises from 3 p.m. on the agreed day.
b) The accommodation provider has the right to withdraw from the contract if the guest does not arrive by 6 p.m. on the agreed day of arrival, unless a later arrival time has been agreed.
c) If the guest has made a deposit, the accommodation shall remain reserved until 12 noon of the following day at the latest.
d) If accommodation is used for the first time before 6 a.m., the previous night shall count as the first night.
e) The rented rooms must be vacated by the guest by 10 a.m. on the day of departure.
f) The guest has no right to demand specific rooms.
g) If the guest does not vacate the premises on time on the agreed departure date, the accommodation provider may charge 50% of the full accommodation price until 6 p.m. and 100% after 6 p.m. for this use of the premises beyond the contractual period. However, the guest is entitled to prove that the accommodation provider has incurred no damage at all or significantly less damage.

Withdrawal from the accommodation contract
A free withdrawal by the guest requires the written consent of the accommodation provider. If this is not given, the agreed price from the contract must be paid even if the guest does not make use of the contractual services or if it is no longer possible to re-let the accommodation. In the case of rooms not used by guests, the accommodation provider must offset the income from renting the rooms to other parties and the expenses saved. However, the guest is entitled to prove that the accommodation provider has incurred no damage at all or significantly less damage.

House rules
Reference is made separately to the house rules; these are an integral part of this agreement.

Provision of alternative accommodation
a) The accommodation provider may provide the guest with adequate alternative accommodation if this is reasonable for the guest, particularly if the deviation is minor and objectively justified.
b) An objective justification exists, for example, if the premises have become unusable, guests who are already accommodated extend their stay, or other important operational measures necessitate this step.
c) Any additional expenses for the replacement accommodation shall be borne by the accommodation provider.

Rights and obligations of the guest
a) By concluding an accommodation contract, the guest acquires the right to the usual use of the rented premises and the facilities of the accommodation establishment that are normally accessible to guests for use without special conditions.
b) Upon termination of the accommodation contract, the agreed remuneration must be paid. The accommodation provider is not obliged to accept cashless means of payment such as checks, credit cards, vouchers, etc.
c) The provisions of the law on damages apply to damage caused by the guest. Therefore, the guest is liable for any damage and disadvantage suffered by the accommodation provider or third parties through his fault or through the fault of his companions or other persons for whom he is responsible, even if the injured party is entitled to claim damages directly from the accommodation provider.

Rights and obligations of the accommodation provider
a) If the guest refuses to pay the agreed fee or is in arrears with payment, the accommodation provider is entitled to retain the items brought in by the guest in order to secure its claim from the accommodation and its expenses for the guest. (§ 970 c ABGB statutory right of retention)
b) The accommodation provider has a lien on the items brought in by the guest to secure the agreed remuneration. (§ 1101 ABGB statutory lien of the accommodation provider)
c) The accommodation provider is obliged to provide the agreed services to a standard commensurate with the standard.
d) Special services provided by the accommodation provider that are not included in the accommodation fee:
§ Provision of additional beds or cots
§ Special services that are invoiced separately (e.g., breakfast service, newspapers, telephone calls, fax and internet services, video, etc.)
§ Electricity costs (billed according to actual consumption)
§ Local taxes

Liability of the accommodation provider
a) The accommodation provider shall be liable for its obligations under the contract with the diligence of a prudent businessman; claims for damages by the customer are excluded. This does not apply to damage suffered by a guest if the damage occurred within the scope of the business and the accommodation provider or its employees are at fault.
b) The accommodation provider is not liable to the guest if the provision of services becomes impossible in the event of a strike or as a result of force majeure.
c) Liability for a parking space provided by the accommodation provider for a vehicle is limited to the provisions of the liability insurance taken out for this purpose.
d) In the event of free transportation of the guest by the accommodation provider, liability is limited in accordance with the motor vehicle insurance for personal injury and property damage.
e) Liability for items brought in. In addition, the accommodation provider is liable as a custodian for items brought in by guests up to a maximum amount of €1,100, unless he can prove that the damage was neither caused by him or one of his employees nor by third parties entering or leaving the premises.

Keeping of animals
a) Animals may only be brought into the accommodation facility with prior approval and, if necessary, for a special fee.
b) The guest is liable for any damage caused by animals brought into the accommodation facility in accordance with the legal provisions applicable to animal owners (§ 1320 ABGB).

Extension of accommodation
An extension of the guest's stay requires the consent of the accommodation provider.

Termination of accommodation
a) If the accommodation contract was agreed for a specific period, it ends when that period expires. If the guest leaves early, the accommodation provider is entitled to demand the full agreed payment.
b) The contract with the accommodation provider shall end upon the death of a guest.
c) If the fulfillment of the contract becomes impossible due to an event that can be considered force majeure, the contract shall be terminated.
d) The accommodation provider shall be entitled to terminate the accommodation contract with immediate effect if the guest
i. makes significantly detrimental use of the premises or, through his inconsiderate, offensive, or otherwise grossly inappropriate behavior, makes the other guests' stay unpleasant, or is guilty of an act punishable by law against the property, morality, or physical safety of the accommodation provider and his staff or a person living in the accommodation facility;
ii. is afflicted by a contagious disease or a disease that exceeds the duration of the accommodation or requires care;
iii. does not pay the bill presented to him within a reasonable period of time upon request.

Place of performance and jurisdiction
The place of performance is the location of the accommodation provider. For all contractual partners of the accommodation provider and any pending legal disputes, the competent court for 1010 Vienna is agreed, unless mandatory legal provisions dictate otherwise. Austrian law applies exclusively, excluding conflict of law rules that provide for the application of another legal system.

Final provisions
Should individual provisions of these general terms and conditions for the conclusion of accommodation contracts be invalid, this shall not affect the validity of the remaining provisions. We reserve the right to correct errors, misprints, and calculation errors. The invalid provision shall be replaced by an agreement that comes as close as possible to the invalid provision. Any deviation or ancillary question must be made in writing.