Questions & answers

Read all the important general information for your holiday at AlpenParks Residence Zell am See.

Questions & answers

There are underground parking spaces available with one free space per apartment.

Yes, you are welcome to enjoy our rich breakfast buffet in the Park Restaurant daily from 07:30 to 10:30. The restaurant is only 350 m away from the apartment and costs EUR 17,- per person and day.

The cityXpress Schmitten Valley Station is within brief walking distance from the hotel. Experience the amazing slopes all year round in the nearby glacier ski region of the Kitzsteinhorn in Kaprun.

Ski schools and sports stores / rentals are right around the corner and at the Valley Station.

Lockable ski rooms with boot dryers are inside the building.

Please check in and check out at AlpenParks Hotel & Apartment Central (Brucker Bundestraße 12, 5700 Zell am See)
Our rooms and apartments are available from 4 pm on your arrival day. We kindly ask you to vacate the rooms and apartments by 10 am on your departure day.

Your dog is absolutely welcome.
We bill € 15 per day (food not included) for cleaning services.

Vom 15.05. – 31.10. ist die Zell am See Kaprun Sommerkarte für Sie im Preis inkludiert. Sie genießen freien Zutritt zu den Bergbahnen, Strand- u. Hallenbädern sowie zahlreichen weiteren Attraktionen und sparen damit bares Geld! Weitere Informationen finden Sie hier.

You can settle your account in cash, via cash card or credit card (Visa and Mastercard).

Our reception is an approximate 3-minute walk and open every day from 8 am to 8 pm.

Supermarket (three-minute walk)
Monday to Friday from 7.15 am to 7.30 pm
Saturday 7.15 am to 6 pm
Open from 2 to 6 pm on Sundays and public holidays in winter.

The AlpenParks superior service covers the basic arrangement: a towel package consisting of one large and one small towel per person, washing-up liquid, dishwasher tablets, kitchen roll, filter, sponge cloth, dish rags, Nespresso coffee maker, free WLAN, LCD TV, stereo.

Gladly. Please notify the reception.


  • 8 nights and more: one bedlinen change included
  • Additional change of hand and bath towel € 5 per set
  • Additional bedlinen / laundry change € 6 per set
  • High chair and baby bed (on enquiry) – one-time € 16
  • Additional bed for children up to age 5 – one-time € 16
  • Additional bed for children aged 6 to 15 or adult: € 16 per night (in winter) and € 23 per night (in summer)

We gladly organise a babysitter if available and on early notification.

Final cleaning: mandatory. 
Waste disposal is not included in the final cleaning. The waste has to be disposed into the respective containers which are located in the main building (waste separation)

  • Intermediate cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning, kitchen
  • Daily cleaning / 2-day cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning - no kitchen
    We ask you to book additional cleaning up to 3 weeks before arrival. On site, this is only possible subject to availability.
  • Additional cleaning can also be booked on site, but only subject to availability.

You can use the washing machine / tumble dryer for an extra charge.