Frequently asked questions about AlpenParks The Secret Sölden

Yes, underground parking spaces, including electric charging stations, are available.

The Gaislachkogelbahn mountain railway is approximately 250 meters from the hotel.

The center of Sölden is just a 10-minute walk away. There you will find a good selection of shops, including a supermarket and bakery, as well as important amenities such as a pharmacy and doctor. Everything you need is right on your doorstep – for a completely relaxing stay. 

Our reception desk is staffed daily. You can find the exact times in the appendix on site. We are available by phone 24 hours a day.

The apartments have large windows for a pleasant indoor climate; there is no separate air conditioning.

• The extensive breakfast buffet is included in the price.
• Half board can also be booked for an additional charge.

Our restaurant welcomes not only hotel guests, but all connoisseurs and culinary enthusiasts. 

• The indoor pool is open daily from 7:00 a.m. to 8:00 p.m.
• The outdoor pool is available from 11:00 a.m. to 8:00 p.m., and from 1:00 p.m. in winter.
• Our saunas are open daily from 1:00 p.m. to 8:00 p.m.

On the day of arrival, our rooms are available from 4:00 p.m. On the day of departure, we kindly ask you to vacate your room by 10:00 a.m.

If you arrive after the reception closes at 6:00 p.m., please contact the hotel. You will receive your personal access code.

In the center of Sölden (approx. 10 minutes' walk), you will find a selection of shopping facilities such as a supermarket and bakery, as well as important services such as a pharmacy and doctor.

Yes, the Sporthütte Fiegl is located right next to the Gaislachkoglbahn valley station in Sölden (250 m from the hotel). There you will find everything you need for your skiing holiday: rental and sale of high-quality ski equipment, professional ski service, and convenient storage facilities.

Dogs are welcome here.

• We charge a fee of €40.00 per night (without meals).
• A maximum of two dogs are allowed per apartment.

You are welcome to pay your bill in cash, by debit card, or credit card (Visa and MasterCard). The bill is due upon departure. You are welcome to settle your bill the evening before departure. 

The basic equipment is covered by the AlpenParks Superior Service:

• High-quality, fully equipped fitted kitchen
• Brand-name kitchen appliances: ceramic hob, oven, microwave, refrigerator, freezer, dishwasher
• Toaster, kettle, Nespresso coffee machine
• Entrance hall with coat rack
• Smart TV, WiFi, safe
• Balcony or terrace
• Cleaning equipment and rotary clothes dryer
• One towel package per person (1 small and 1 large towel)
• Kitchen starter package with dish soap, dishwasher tabs, kitchen roll, filters, Wettex, dish towels

Superior Service:
Shower gel & shampoo, toilet paper, and trash bags are replenished free of charge upon request.

Parasols are available upon request.

This is possible at any time; simply inform the reception desk.
For stays of 8 nights or more, one interim cleaning and linen change is included.

Additional hand towel and bath towel changes:

• 1-bedroom apartment: €16
• 2-bedroom apartment: €32
• 3-bedroom apartment: €48

Additional bed linen/linen change:

• 1-bedroom apartment: €25
• 2-bedroom apartment: €50
• 3-bedroom apartment: €70

• Baby Kit (upon request) - one-time fee of €20

Final cleaning: mandatory.

Final cleaning does not include waste disposal (bottles, crates, cardboard boxes, packaging material, etc.) and may be charged separately. Please dispose of waste in the designated waste room.

• Interim cleaning can be booked as an option when making your reservation: waste disposal, bed making, towel change, bathroom/toilet cleaning, kitchen
• Daily cleaning/2-day cleaning can be booked optionally when making your reservation: garbage disposal, bed making, towel change, bathroom/toilet cleaning - no kitchen cleaning.

We kindly ask you to book additional cleaning services up to 2 weeks before arrival. On site, this is only possible subject to availability. Additional cleaning services can also be booked on site, but only subject to availability.