General information
Residence Zell am See

Read all the important general information for your holiday at AlpenParks Residence Zell am See.

Q & A

Are parking spaces available at the apartment?

There are underground parking spaces available with one free space per apartment.

How far is it to the ski lift?

The cityXpress Schmitten Valley Station is within brief walking distance from the hotel. Experience the amazing slopes all year round in the nearby glacier ski region of the Kitzsteinhorn in Kaprun.

Is there a ski school / sports store nearby?

Ski schools and sports stores / rentals are right around the corner and at the Valley Station.

Can my skiing equipment be stored safely?

Lockable ski rooms with boot dryers are inside the building.

What are the arrival and departure times?

Please check in and check out at AlpenParks Hotel & Apartment Central (Brucker Bundestraße 12, 5700 Zell am See)
Our rooms and apartments are available from 3 pm on your arrival day. We kindly ask you to vacate the rooms and apartments by 10 am on your departure day.

Can I bring my dog?

Your dog is absolutely welcome.
We bill € 15 per day (food not included) for cleaning services.

Is the Zell am See-Kaprun Summercard included in the price?

The Zell am See-Kaprun Summercard is included in the price from 15 May to 31 October.
Save money by enjoying free admission to the cable cars, beach and indoor pools, and numerous other attractions!

How can I settle my account?

You can settle your account in cash, via cash card or credit card (Visa and Mastercard).

How late is the reception open?

Our reception is an approximate 3-minute walk and open every day from 8 am to 8 pm.

Where can I shop and what are the opening hours?

Supermarket (three-minute walk)
Monday to Friday from 7.15 am to 7.30 pm
Saturday 7.15 am to 6 pm
Open from 2 to 6 pm on Sundays and public holidays in winter.

What is already available in my apartment?

The AlpenParks superior service covers the basic arrangement: a towel package consisting of one large and one small towel per person, washing-up liquid, dishwasher tablets, kitchen roll, filter, sponge cloth, dish rags, Nespresso coffee maker, free WLAN, LCD TV, stereo.

I need more towels / fresh bedlinen?

Gladly. Please notify the reception.
8 nights and more: one bedlinen change included
Additional change of hand and bath towel € 5 per set
Additional bedlinen / laundry change € 6 per set

I need a high chair / additional bed. Do I have to pay extra?

High chair and baby bed (on enquiry) – one-time € 16
Additional bed for children up to age 5 – one-time € 16
Additional bed for children aged 6 to 15 or adult: € 16 per night (in winter) and € 23 per night (in summer)


We gladly organise a babysitter if available and on early notification.

Daily cleaning / intermediate cleaning?

Final cleaning: mandatory. 
Waste disposal is not included in the final cleaning. The waste has to be disposed into the respective containers which are located in the main building (waste separation)

  • Intermediate cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning, kitchen
  • Daily cleaning / 2-day cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning - no kitchen
    We ask you to book additional cleaning up to 3 weeks before arrival. On site, this is only possible subject to availability.

Additional cleaning can also be booked on site, but only subject to availability.

Can I wash my laundry in the hotel?

You can use the washing machine / tumble dryer for an extra charge.

Kann ich meine Wäsche waschen?

Waschmaschine und Trockner können Sie gerne gegen einen Gebühr nutzen.