General information
Residence Zell am See

Read all the important general information for your holiday at AlpenParks Residence Zell am See.

Safe through the winter 2020/21

In compliance with the currently valid regulations and additional safety measures, we are firmly convinced that you will spend restful and relaxed winter days with sufficient safety distance.

Obligatory measures in winter 2020/21*

In these areas, wearing an MNS (tube scarf, mask, ...) is mandatory:

• Ski cellar and storage in the hotel
• Elevator | Elevator in the hotel (excluding fellow travelers)
• Ski pass sales points for the cable cars
• Access area for all cable cars (pay attention to the labeling)
• Station, boarding | disembarking area and during the journey with the cable cars
• When using the public toilet facilities
• When using public ski depots

* Subject to any changes or specifications made

Can I already book and when must I cancel at the latest?


  • 100% security - 0% cancellation fees
  • Cancellation or rebook free of charge up to 14* days before arrival

Valid in the case of corona-related cancellations such as official travel warnings, restrictions, verifiable corona illness, return travel restrictions or local travel bans that directly affect your booking.
The regular cancellation conditions are currently valid for the rest of the winter season.
If there are further restrictions due to Corona, the cancellation conditions will be adjusted according to the official requirements.

In any case, we recommend that you take out travel insurance.

How do they regulate the Corona measures in the apartment?

  • DISINFECTION - is available to our guests in the public areas (toilets, reception and restaurant). All touch point areas are cleaned and disinfected as thoroughly as possible, we do not forget door buckles, remote conditions, telephone receivers, window handles, kitchen worktops ...

  • HYGIENE - has been one of the most important areas in the hotel and catering industry for years. Therefore, all of our employees were thoroughly trained and instructed already before Corona. In the specialist areas of hotel laundry and building cleaning, we rely on long-term partners who specialize in hygienic cleaning. For example, bed linen is cleaned according to hospital standards.

  • STREAMING AND SURFING - there is high-speed WLAN which you can also use on the SMART TVs in the apartments.

  • MOUTH PROTECTION - we request that you wear mouth protection in public areas.

  • PRIVACY PLEASE - Choose a suitable apartment for 2 to 10 people that offers you as much privacy, space or proximity as you like. Decide with how many additional services you want to spoil yourself. The cleaning staff enters the apartments only on request of the guests during their stay.

Q & A

Are parking spaces available at the apartment?

There are underground parking spaces available with one free space per apartment.

How far is it to the ski lift?

The cityXpress Schmitten Valley Station is within brief walking distance from the hotel. Experience the amazing slopes all year round in the nearby glacier ski region of the Kitzsteinhorn in Kaprun.

Is there a ski school / sports store nearby?

Ski schools and sports stores / rentals are right around the corner and at the Valley Station.

Can my skiing equipment be stored safely?

Lockable ski rooms with boot dryers are inside the building.

What are the arrival and departure times?

Please check in and check out at AlpenParks Hotel & Apartment Central (Brucker Bundestraße 12, 5700 Zell am See)
Our rooms and apartments are available from 3 pm on your arrival day. We kindly ask you to vacate the rooms and apartments by 10 am on your departure day.

Can I bring my dog?

Your dog is absolutely welcome.
We bill € 15 per day (food not included) for cleaning services.

Is the Zell am See-Kaprun Summercard included in the price?

The Zell am See-Kaprun Summercard is included in the price from 15 May to 15 October.
Save money by enjoying free admission to the cable cars, beach and indoor pools, and numerous other attractions!

How can I settle my account?

You can settle your account in cash, via cash card or credit card (Visa and Mastercard).

How late is the reception open?

Our reception is an approximate 3-minute walk and open every day from 8 am to 8 pm.

Where can I shop and what are the opening hours?

Supermarket (three-minute walk)
Monday to Friday from 7.15 am to 7.30 pm
Saturday 7.15 am to 6 pm
Open from 2 to 6 pm on Sundays and public holidays in winter.

What is already available in my apartment?

The AlpenParks superior service covers the basic arrangement: a towel package consisting of one large and one small towel per person, washing-up liquid, dishwasher tablets, kitchen roll, filter, sponge cloth, dish rags, Nespresso coffee maker, free WLAN, LCD TV, stereo.

I need more towels / fresh bedlinen?

Gladly. Please notify the reception.
8 nights and more: one bedlinen change included
Additional change of hand and bath towel € 5 per set
Additional bedlinen / laundry change € 6 per set

I need a high chair / additional bed. Do I have to pay extra?

High chair and baby bed (on enquiry) – one-time € 16
Additional bed for children up to age 5 – one-time € 16
Additional bed for children aged 6 to 15 or adult: € 16 per night (in winter) and € 23 per night (in summer)


We gladly organise a babysitter if available and on early notification.

Daily cleaning / intermediate cleaning?

Final cleaning: mandatory. 
Waste disposal is not included in the final cleaning. The waste has to be disposed into the respective containers which are located in the main building (waste separation)

  • Intermediate cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning, kitchen
  • Daily cleaning / 2-day cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning - no kitchen
    We ask you to book additional cleaning up to 3 weeks before arrival. On site, this is only possible subject to availability.

Additional cleaning can also be booked on site, but only subject to availability.

Can I wash my laundry in the hotel?

You can use the washing machine / tumble dryer for an extra charge.

Kann ich meine Wäsche waschen?

Waschmaschine und Trockner können Sie gerne gegen einen Gebühr nutzen.