AlpenParks Residence Bad Hofgastein direkt im Zentrum

Sommerliche Außenansicht der AlpenParks Residence Bad Hofgastein

Good to know
for your stay at your apartment in Bad Hofgastein

Here you can read general information for your holiday at AlpenParks Residence Bad Hofgastein.

Special arrangements for the SUMMER 2020

Can I already book and when must I cancel at the latest?

For the summer 2020 you can book at any time, completely relaxed. Should you not be able to start your journey, a free cancellation or rebooking is possible up to 3 days before arrival.

How do they regulate the Corona measures in the apartments?

DISTANCE - fortunately, our facility has been planned generously and according to the latest guidelines, so that the necessary distance will always be given in all areas. From the underground car park to the reception and on to the spacious holiday apartment or room.

DESINFECTION - is available to our guests in the public areas.

HYGIENE - has been one of the most important areas in the hotel and restaurant industry for years. Therefore all our employees were thoroughly trained and instructed before Corona. In the specialist areas of hotel laundry and building cleaning, we rely on long-term partners who specialise in hygienic cleaning. For example, bed linen is cleaned to hospital standards.

CONTACTLESS - but not alone - you can check in ONLINE from home. All information about the resort and the region can be requested online or simply by phone through our reception staff.

STREAMS AND SURFING - we have high speed WLAN which you can use in the holiday apartments and public areas.

MOUTH PROTECTION - Please wear mouthguards in the reception area and keep your distance.

PRIVACY PLEASE - Choose a suitable apartment for 2 to 10 people that offers you as much privacy, space or proximity as you like. Decide with how many additional services you want to spoil yourself. The cleaning staff enters the apartments only on request of the guests during their stay.

CLEANING - we trust in experienced partners who are specialized in hygienic cleaning. Of course all areas have been and will be thoroughly cleaned and disinfected, not forgetting door buckles, remote controls, telephone receivers, window handles, kitchen worktops ...

Q&A

Are parking spaces available at the apartments?

Parking spaces are available in our underground site. One free space is included per apartment booking.

E-Charging stations are available. Please declare upon booking.

How far is it to the ski lift?

The bus stop is right outside the hotel. Arrive at the Schlossalm in approx. five minutes.

Is there a sports store nearby?

The sports store with rental options is located inside the AlpenParks building.

Is there a skischool nearby?

Some ski schools are right next door to the AlpenParks Residence Bad Hofgastein.

How far is it to the thermal spa?

The Alpentherme is within a five-minute walk.
There’s also the Felsentherme in Bad Gastein.

Do you deliver to the apartment?

We deliver from the AlpenParks Bistro to your apartment.

Can I bring my dog?

Your dog is absolutely welcome.
We bill € 15 per day (food not included).

Is the Gastein Card included?

You automatically get the Gastein Card, which features a great selection of discounts. You have to pay the local tax if you are 15 years of age and above.

How can I settle my account?

You can settle your account in cash, via cash card or credit card (Visa and Mastercard).

What are the arrival and departure times?

Our rooms and apartments are available from 3 pm on your arrival day. We kindly ask you to vacate the rooms and apartments by 10 am on your departure day.

How late is the reception open?

Our reception is open for you every day from
8 am to 12 am and from
3 pm to 7 pm.

Where can I shop and what are the opening hours?

Some food stores are in close proximity.
Monday to Friday from 7.15 am to 7.30 pm
Saturday 7.15 am to 6 pm

Open from 2 to 6 pm on Sundays and public holidays in winter.

What is already available in my apartment?

The AlpenParks superior service covers the basic arrangement: a towel package consisting of one large and one small towel per person, washing-up liquid, dishwasher tablets, filter, sponge cloth, toaster, flat iron, vacuum cleaner, dish rags, Nespresso coffee maker (and a small amount of capsules), free WLAN, LCD TV, stereo.

I need more towels / fresh bedlinen?

Gladly. Please notify the reception. 8 nights and more: one bedlinen change included.
- Additional change of hand and bath towel € 5 per set
- Additional bedlinen / laundry change € 6 per set

I need a high chair / additional bed. Do I have to pay extra?

High chair and baby bed (on enquiry) – one-time € 15
Additional bed for children up to age 5 – one-time € 15
Additional bed for children aged 6 to 15 or adult: € 15 per night

Daily cleaning / intermediate cleaning?

Can be booked on request. (for a fee)

Can I wash my laundry in the hotel?

You can use the washing machine / tumble dryer for an extra charge.