Tourengeher am Weg zum Gipfel
The safety and health of our guests and employees is very important to us. At the rooms & studios in Matrei in East Tyrol we place great importance on hygiene and cleanliness. We train our employees in regular intervals to be always up to date.
Enclosed you will find a short summary of our Corona measures.
FLEXI BOOKING Winter 2020
- Cancellation free of charge until 48 h before arrival
- Christmas and New Year's Eve free cancellation 14 days before arrival
Valid for corona-related cancellations such as official travel warnings or restrictions, proven illness, return travel restrictions or local travel bans that directly affect your booking.
In these areas, wearing an MNS (tube scarf, mask, ...) is mandatory*:
- Ski cellar and storage in the hotel
- Elevator | Elevator in the hotel (excluding fellow travelers)
- Ski pass sales points for the cable cars
- Access area for all cable cars (pay attention to the labeling)
- Station, boarding | disembarking area and during the journey with the cable cars
- When using the public toilet facilities
- When using public ski depots
* Subject to any changes or specifications made
DISTANCE - fortunately, our facility has been planned generously and according to the latest guidelines, so that the necessary distance will always be given in all areas. From the underground car park to the reception and on to the spacious holiday apartment or room.
DESINFECTION - is available to our guests in the public areas.
HYGIENE - has been one of the most important areas in the hotel and restaurant industry for years. Therefore all our employees were thoroughly trained and instructed before Corona. In the specialist areas of hotel laundry and building cleaning, we rely on long-term partners who specialise in hygienic cleaning. For example, bed linen is cleaned to hospital standards.
CONTACTLESS - but not alone - you can check in ONLINE from home. All information about the resort and the region can be requested online or simply by phone through our reception staff.
STREAMS AND SURFING - we have WLAN which you can use in the holiday apartments and public areas.
MOUTH PROTECTION - Please wear mouthguards in the reception area and keep your distance.
CLEANING - we trust in experienced partners who are specialized in hygienic cleaning. Of course all areas have been and will be thoroughly cleaned and disinfected, not forgetting door buckles, remote controls, telephone receivers, window handles, kitchen worktops ...