Kinder sitzen am Hochkönigthron und genießen Sonnenuntergang

Hochkönigthron mit Kinderbande

Questions & answers
Maria Alm

Here you can find all the important general information for your holiday at AlpenParks Hotel & Apartment Maria Alm.

Special arrangements for the SUMMER 2020

Can I already book and when must I cancel at the latest?

For the summer 2020 you can book at any time, completely relaxed. Should you not be able to start your journey, a free cancellation or rebooking is possible up to 3 days before arrival.

How do they regulate the Corona measures in the hotel?

DISTANCE - fortunately, our facility has been planned generously and according to the latest guidelines, so that the necessary distance will always be given in all areas. From the underground car park to the reception and on to the rooms.

DESINFECTION - is available to our guests in the public areas.

HYGIENE - has been one of the most important areas in the hotel and restaurant industry for years. Therefore all our employees were thoroughly trained and instructed before Corona. In the specialist areas of hotel laundry and building cleaning, we rely on long-term partners who specialise in hygienic cleaning. For example, bed linen is cleaned to hospital standards.

CONTACTLESS - but not alone - you can check in ONLINE from home. All information about the resort and the region can be requested online or simply by phone through our reception staff.

STREAMS AND SURFING - we have high speed WLAN which you can use in the holiday apartments and public areas.

MOUTH PROTECTION - Please wear mouthguards in the reception area and keep your distance.

PRIVACY PLEASE - Choose a suitable room that offers you as much privacy, space or proximity as you like. Decide with how many additional services you want to spoil yourself.

CLEANING - we trust in experienced partners who are specialized in hygienic cleaning. Of course all areas have been and will be thoroughly cleaned and disinfected, not forgetting door buckles, remote controls, telephone receivers, window handles, ...

Q&A

Are parking spaces available at the hotel?

Free parking spots outside the hotel are included with every room.

How far is it to the ski lift?

TheNatrunbahn valley station is 200m walking distance. The ski bus to Dienten and Mühlbach stops almost outside the hotel (approx. 1 minute). The ski bus runs approx. every 15 minutes.

Are bathrobes and towels provided in the sauna area?

A bag complete with towels, bathrobes and slippers for the sauna area is waiting for you in your room.

Can I bring my dog?

Your four-legged friend is absolutely welcome to join you on your holiday. Please contact us before your booking.
We bill € 15 per day (food not included) for cleaning services.

What can I do with the Hochkönig Card ?

Use all operating cable cars in Maria Alm, Dienten and Mühlbach free of charge all summer long. Free use of the hiking bus, one summer tobogganing session on the Biberg included, free admission to the public pools in Maria Alm / Mühlbach. Guided mountain bike and e-mountain bike tours... and in winter: one Go Pro helmet camera rental per stay and family, night skiing, and much more!

How can I settle my account?

You can settle your account in cash, via cash card or credit card (Visa and Mastercard).

What are the arrival and departure times?

Our rooms and apartments are available from 3 pm on your arrival day. We kindly ask you to vacate the rooms and apartments by 10 am on your departure day.

How late is the reception open?

Our reception is open for you every day from 8 am to 8 pm.

Where can I shop and what are the opening hours?

Supermarket (three-minute walk)
Monday to Friday from 7.15 am to 7.30 pm
Saturday 7.15 am to 6 pm

Open from 2 to 6 pm on Sundays and public holidays in winter.

Is there a ski school?

Next to the hotel you can find some ski schools.
- Skischule Maria Alm