General Terms and Conditions AlpenParks Taxacher

General Terms and Conditions

General information

Type of establishment: Hotel & Apartment
Catering: without meals
Check In: from 2:00 pm
Check Out: until 10:00 am

  • Apartments: per night and apartment
  • Rooms: price per person and night including breakfast
Booking and deposit

Your booking is guaranteed and binding with the deposit.

Salzburger Sparkasse

Travel insurance

Hotelstorno Plus - Informationsblatt

Register for Hotel Cancellation Plus travel insurance right here.

  • 8 weeks to 6 weeks before arrival 40% of the total package price.
  • 6 weeks to 1 week before arrival 70% of the total package price.
  • 1 week to arrival 90% of the total package price.
  • Non-arrival/no show 100% of the total package price.

Take out travel cancellation insurance to protect yourself in the event of illness!

Legal basis of the Austrian hotel regulations.
Place of jurisdiction is Zell am See.

The provisions of the Austrian Hotel Regulations apply. Read here.

Billing address

AlpenParks Taxacher GmbH
Aschauer Str. 46
6365 Kirchberg in Tirol

Area of application

These terms and conditions apply to contracts for the rental of our houses for accommodation as well as all other services and deliveries provided to the guest. The customer's terms and conditions shall only apply if this has been expressly agreed in writing beforehand.

Contract partner

In case of doubt, the contracting party of the accommodation provider shall be the customer, even if he has ordered or co-ordered for other named persons. If a third party has ordered on behalf of the guest, he shall be liable together with the guest as joint and several debtor for all obligations arising from the contract.

Conclusion of contract, deposit

As a rule, the accommodation contract is concluded when the accommodation provider accepts the guest's written or verbal order. It may be agreed that the guest makes a down payment. The Proprietor may also demand advance payment of the entire agreed fee. If the period between conclusion of the contract and fulfillment of the contract exceeds 4 months and the price generally charged by the accommodation provider for such services increases, this may increase the contractually agreed price appropriately, but by no more than 5%.

Start and end of accommodation

a) The guest has the right to move into the rented premises from 3 p.m. on the agreed day.
b) The accommodation provider has the right to withdraw from the contract in the event that the guest does not appear by 6 p.m. on the agreed arrival date, unless a later arrival time has been agreed.
c) If the guest has paid a deposit, the room remains reserved until 12 noon of the following day at the latest.
d) If a room is used for the first time before 6 a.m., the previous night shall count as the first overnight stay.
e) The rented rooms must be vacated by the guest by 10 a.m. on the day of departure.
f) The guest is not entitled to the provision of specific houses.
g) If the guest does not vacate the rooms on time on the agreed day of departure, the accommodation provider may charge 50% of the full accommodation price until 6 p.m. and 100% after 6 p.m. due to the late vacating of the room for this use in excess of the contract. However, the guest shall be entitled to prove that the accommodation provider has incurred no loss at all or a significantly lower loss.

Withdrawal from the accommodation contract

Cancellation by the guest free of charge requires the written consent of the accommodation provider. If this is not given, the agreed price from the contract must be paid even if the guest does not make use of contractual services or if it is no longer possible to re-let the rooms. In the case of rooms not used by guests, the accommodation provider shall offset the income from renting the rooms to other parties as well as the expenses saved. However, the guest shall be entitled to prove that the accommodation provider has suffered no loss at all or a significantly lower loss.

House rules

Separate reference is made to the house rules, which form an integral part of this agreement.

Provision of alternative accommodation

a) The accommodation provider may provide the guest with adequate alternative accommodation if this is reasonable for the guest, in particular because the deviation is minor and objectively justified.
b) An objective justification is given, for example, if the premises have become unusable, guests already accommodated extend their stay or other important operational measures necessitate this step.
c) Any additional expenses for the replacement accommodation shall be borne by the accommodation provider.

Rights and obligations of the guest

a) By concluding an accommodation contract, the guest acquires the right to the normal use of the rented premises, the facilities of the accommodation establishment, which are usually accessible to guests for use without special conditions.
b) Upon termination of the Accommodation Agreement, the agreed remuneration shall be paid. The accommodation provider is not obliged to accept cashless means of payment such as checks, credit cards, vouchers, etc.
c) The provisions of the law on damages shall apply to any damage caused by the Guest. Therefore, the guest shall be liable for any damage and disadvantage suffered by the accommodation provider or third parties through his fault or through the fault of his companions or other persons for whom he is responsible, even if the injured party is entitled to claim damages directly from the accommodation provider.

Rights and obligations of the accommodation provider

a) If the guest refuses to pay the agreed remuneration or is in arrears with it, the accommodation provider shall be entitled to retain the items brought in to secure its claim arising from the accommodation and its expenses for the guest. (§ 970 c ABGB statutory right of retention)
b) The accommodation provider has the right of lien on the items brought in by the guest to secure the agreed remuneration. (§ 1101 ABGB statutory lien of the accommodation provider)
c) The accommodation provider is obliged to provide the agreed services to an extent that corresponds to the standard
d) Special services of the accommodation provider that are not included in the accommodation fee:
§ Provision of additional beds or cribs
§ Special services that are invoiced separately (e.g. breakfast service, newspapers, telephone calls, fax and internet services, video etc.)
§ Electricity costs (billed according to actual consumption)
§ Local taxes

Liability of the accommodation provider

a) The accommodation provider shall be liable for its obligations under the contract with the diligence of a prudent businessman; claims for damages by the customer shall be excluded. This shall not apply to damage suffered by a guest if the damage occurred in the course of business and if the accommodation provider or its employees are at fault.
b) The accommodation provider shall not be liable to the guest if the provision of services becomes impossible in the event of a strike or as a result of force majeure.
c) Liability for a parking space for a vehicle provided by the Proprietor shall be limited to the extent of the liability insurance taken out for this purpose.
d) If the Proprietor transports the Guest free of charge, liability shall be limited in accordance with the motor vehicle insurance for personal injury and property damage.
e) Liability for items brought in. In addition, the Proprietor shall be liable as custodian for items brought in by the accommodated guests up to a maximum amount of € 1,100, unless the Proprietor proves that the damage was neither caused by the Proprietor or one of the Proprietor's employees nor by third parties entering or leaving the hotel.


a) Animals may only be brought into the accommodation establishment with prior authorization and, if necessary, for a special fee.
b) The guest shall be liable for any damage caused by animals brought into the accommodation in accordance with the statutory provisions applicable to the animal owner (§ 1320 ABGB).

Extension of the accommodation

An extension of the stay by the guest requires the consent of the accommodation provider.

Termination of the accommodation

a) If the accommodation contract has been agreed for a specific period, it shall end upon expiry of the period. If the guest departs prematurely, the accommodation provider shall be entitled to demand the full agreed remuneration.
b) the contract with the accommodation provider ends upon the death of a guest
c) if the fulfillment of the contract becomes impossible due to an event to be regarded as force majeure, the contract shall be terminated.
d) The Proprietor shall be entitled to terminate the Accommodation Agreement with immediate effect if the Guest
i. makes significantly detrimental use of the premises or, through his inconsiderate, offensive or otherwise grossly improper behavior, makes it unpleasant for the other guests to stay together or commits a punishable act against property, morality or physical safety against the accommodation provider and his staff or a person living in the accommodation establishment;
ii. is afflicted with a contagious disease or a disease that exceeds the duration of the accommodation, or becomes in need of care
iii. Fails to pay the bill presented to him/her within a reasonable period of time after being requested to do so

Place of fulfillment and jurisdiction

The place of performance shall be the place where the accommodation establishment is located. The competent court for 1010 Vienna shall be agreed for all contractual partners of the accommodation provider and any pending legal disputes, insofar as this does not conflict with any mandatory statutory provisions. Austrian law shall apply exclusively, to the exclusion of conflict-of-law rules that provide for the application of another legal system.

Final provisions

Should individual provisions of these general terms and conditions for the conclusion of accommodation contracts be invalid, this shall not affect the validity of the remaining provisions. We reserve the right to correct errors as well as printing and calculation errors. The invalid provision shall be replaced by an agreement that comes as close as possible to the invalid provision. Any deviation or side issue must be made in writing.