General Terms and Conditions
We provide you a travel insurance which you can conclude directly at your booking.
Information sheet Hotelstorno Plus
General Terms and conditions
Catering: Breakfast buffet
Apartments: per night and apartment
Arrival and departure
Booking and payment
Your booking is guaranteed and binding upon payment.
The recipient is exempt from booking charges.
AlpenParks Hotel Sonnleiten GmbH
5700 Zell am See
Cancellation policy FLEXI Rate:
Until 8 weeks before the agreed day of arrival the contract can be cancelled by the affiliate (guest) without any cancellation fee in written form. (fee for further processing or a bank transfer fee may accur). Withdrawal from the contract within 8 weeks before arrival is only possible by paying the following cancellation fees:
- Cancellation 8 to 6 weeks before arrival: 30% of the arrangement price
- Cancellation 6 to 4 week(s) before arrival: 50% of the arrangement price
- Cancellation 4 to 1 week before arrival: 70% of the arrangement price
- Cancellation within 1 week before arrival: 90% of the arrangement price
- No Arrival/No-Show: 100% of the arrangement price
In case single person(s) cancel: If single fellow travellers cancel, the complete arrangement price will be charged. Single fellow travellers that are cancelled at the day of arrival automatically count as a „No Arrival/No-Show“. The cancellation invoice of the fellow travellers has to be paid at departure by the affiliate (guest) – a debitor bill cannot be created.
Cancellation of single fellow travellers in case of a group reservation: Affiliate is exclusively the contact that made the reservation and paid the deposit. The cancellation bill has to be paid by the affiliate before departure.Cancellation of vouchers: Vouchers are subject to a separate regulation. These are counted as a deposit at the time of reservation and cannot be cancelled.
Cancellation policy non refundable Rate or BESTE DEAL OFFER:
The rate non refundable/ non-cancellable can no longer be cancelled free of charge. The full booking amount will be charged as a cancellation fee at all times.
Take out travel cancellation insurance to avoid annoyance and disappointment!
Subject to the legal terms and conditions of the Austrian hotel industry.
Court of jurisdiction - Zell am See.
You can pay by cash or by EC (cash machine) card. We are also happy to accept credit cards!
Legal terms and conditions
Subject to the legal hotel contract conditions of the Austrian hotel association.