Ortsteil Kaprun mit der Pfarrkirche St. Margaretha

Das Bergdorf Kaprun im Sommer

Questions & answers

Here you can find all the important general information for your holiday at AlpenParks Hotel & Apartment Central.

Special arrangements for the SUMMER 2020

Can I already book and when must I cancel at the latest?

For the summer 2020 you can book at any time, completely relaxed. Should you not be able to start your journey, a free cancellation or rebooking is possible up to 3 days before arrival.

How do they regulate the Corona measures in the Hotel & Apartment?

DISTANCE - fortunately, our facility has been planned generously and according to the latest guidelines, so that the necessary distance will always be given in all areas. From the underground car park to the reception and on to the spacious holiday apartment or room.

DESINFECTION - is available to our guests in the public areas.

HYGIENE - has been one of the most important areas in the hotel and restaurant industry for years. Therefore all our employees were thoroughly trained and instructed before Corona. In the specialist areas of hotel laundry and building cleaning, we rely on long-term partners who specialise in hygienic cleaning. For example, bed linen is cleaned to hospital standards.

CONTACTLESS - but not alone - you can check in ONLINE from home. All information about the resort and the region can be requested online or simply by phone through our reception staff.

STREAMS AND SURFING - we have high speed WLAN which you can use in the holiday apartments and public areas.

MOUTH PROTECTION - Please wear mouthguards in the reception area and keep your distance.

PRIVACY PLEASE - Choose a suitable apartment for 2 to 10 people that offers you as much privacy, space or proximity as you like. Decide with how many additional services you want to spoil yourself. The cleaning staff enters the apartments only on request of the guests during their stay.

CLEANING - we trust in experienced partners who are specialized in hygienic cleaning. Of course all areas have been and will be thoroughly cleaned and disinfected, not forgetting door buckles, remote controls, telephone receivers, window handles, kitchen worktops ...


Are parking spaces available at the hotel?

Underground parking spaces (€ 8 per vehicle and day) are available with additional free parking spots, depending on availability, at the hotel.

E-Charging stations are available. Please declare upon booking.

How far is it to the ski lift?

The valley station MK Maiskogelbahn is 300 m away (on foot). 
New from December 2019: From Kaprun directly to the glacier Kitzsteinhorn. The 3K K-onnection, Salzburg's first 3S-cable car, will connect the Maiskogel with the Langwiedboden in the glacier ski resort.

Are bathrobes and towels provided in the sauna area?

You can borrow bathrobes at the reception for € 5,-.

Can we additionally book breakfast or half-board?

  • Breakfast buffet for € 15 per adult and day and € 7 for kids

  • 3-course set dinner menu € 21 per adult and day and for kids € 13 in our restaurant
    (Kids aged 4 to 13)

Can I bring my dog?

Your four-legged friend is absolutely welcome to join you on your holiday. We bill € 16 per day (food not included) for cleaning services.

Is the Zell am See-Kaprun Summer Card included in the price?

The Zell am See-Kaprun Summer Card is included in the price from 15 May to 15 October. Save money by enjoying free admission to the cable cars, beach and indoor pools, and numerous other attractions!

How can I settle my account?

You can settle your account in cash, via cash card or credit card (Visa and Mastercard).

How late is the reception open?

Our reception is open for you every day from 8 am to 8 pm.

Where can I shop and what are the opening hours?

Find a super market for your daily needs, a bakery and a pharmacy right across our hotel.

Monday to Friday from 7 am to 7 pm
Saturday 7 am to 6 pm

Open from 2 to 6 pm on Sundays and public holidays in winter.

Monday to Friday from 6 am to 6 pm
Saturday 6 am to 6 pm

Where’s the next sport store?

Very conveniently located: Intersport is directly outside the hotel.

Is there a ski school nearby?

Our partner Skidome Oberschneider is only a few minutes away from the hotel. As our guests you will receive a 5% discount on ski courses there.

What is already available in my apartment?

The AlpenParks superior service covers the basic arrangement: a towel package consisting of one large and one small towel per person, washing-up liquid, dishwasher tablets, kitchen roll, filter, salt & pepper, sponge cloth, dish rags, Nespresso coffee maker, free WLAN, bed linen and towels included, LCD TV, stereo.

I need more towels / fresh bedlinen?

Gladly. Please notify the reception. 8 nights and more: one bedlinen change included.
- Additional change of hand and bath towel € 6 per set
- Additional bedlinen / laundry change € 6 per set

I need a high chair / additional bed. Do I have to pay extra?

  • High chair and baby bed (on enquiry) – one-time € 16
  • Additional bed for children up to age 5 – one-time € 16
  • Additional bed from 6 years: € 16 per night (in winter) and € 23 per night (in summer)

Daily cleaning / intermediate cleaning?

Can be booked on request.