Important information for your winter vacation

In the rooms and apartments in Kaprun you can feel safe.

Safety in times of Covid-19.

The safety and health of our guests and employees is very important to us. At the rooms and holiday apartments in Kaprun we place great importance on hygiene and cleanliness. We train our employees in regular intervals to be always up to date.

Enclosed you will find a short summary of our Corona measures.

Special arrangements for 2021

Can I already book and when must I cancel at the latest?

FLEXI BOOKING 2021

  • 100% security - 0% cancellation fees
  • Cancellation free of charge until 7 days before arrival

Valid for corona-related cancellations such as official travel warnings or restrictions, proven illness, return travel restrictions or local travel bans that directly affect your booking.

In any case, we recommend taking out travel insurance.

Obligatory measures for 2021

In Austria, wearing an FFP2 mask is also compulsory in the following public areas:

  • Food retail (supermarkets, bakeries, etc.)
  • Shops and businesses of all types (retail, sports shops, rental, etc.)
  • Bank and post office branches
  • Petrol stations
  • Public transport, taxis and coaches
  • Services for which the minimum distance of 2 m cannot be maintained (e.g. hairdresser).
  • Pharmacies, Doctors' surgeries & Hospitals

Accommodation facilities

  • An FFP2 mask must be worn in all areas
  • Entry tests*
  • Compulsory registration for guests (simply online or via form)
  • A distance of 2 metres must be maintained
  • If further services or catering are made use of in the hotel, a self-test under supervision must be carried out on site every 2 days from a stay that exceeds the validity of the entry test.
  • Every accommodation establishment must create a prevention concept and appoint a COVID 19 officer.
  • The same rules apply to hotel restaurant services as to restaurant services in general (incl. curfew at 22:00).

Gastronomy, restaurants and huts

  • Wearing an FFP2 mask until seated accordingly
  • Entry tests*
  • Compulsory registration for guests (simply online or via form)
  • A group of guests may comprise a maximum of 4 adults (+ accompanying children) indoors and a maximum of 10 people outdoors
  • A minimum distance of 2 metres must be maintained between tables of strangers (people not in the same group)
  • In enclosed spaces, the consumption of food and drink may only take place while seated
  • The consumption of food and drink is not permitted at the serving point (bar)
  • Every catering establishment must draw up a prevention concept and appoint a COVID 19 officer
  • FFP2 masks are mandatory for employees who have contact with customers
    Employees with customer contact who are tested as part of the occupational group tests can wear simple mouth-nose protection rather than an FFP2 mask
  • Closing time is at 22:00

Mountain lifts

  • The lift companies have implemented a comprehensive range of measures to ensure your safety. Use of tubular scarves and masks (MNS or FFP2 in gondolas and chairlifts for people aged 14 and over), organised queuing areas, hygiene and disinfection measures, employee screenings and much more.

*Entry tests

  • Test validity:
    - Self-test with digital solution: 24 hours
    - Antigen test: 48 hours
    - PCR test: 72 hours

  • Testing exemptions for people who have recovered and been vaccinated:
    - People who were infected with Sars-Cov-2 are exempt from compulsory testing for six months after recovery
    - As soon as a legally binding framework is in place, people who have been vaccinated will also be exempt from compulsory testing. This will apply for one year from day 22 after the initial vaccination.

How do you regulate the Corona measures in the Hotel & Apartment?

SAFE HOSPITALITY - For your safety, our employees are tested weekly for Covid-19. Therefore we can offer you a carefree vacation experience in Austria.

DISTANCE - fortunately, our facility has been planned generously and according to the latest guidelines, so that the necessary distance will always be given in all areas. From the underground car park to the reception and on to the spacious holiday apartment or room.

DESINFECTION - is available to our guests in the public areas.

HYGIENE - has been one of the most important areas in the hotel and restaurant industry for years. Therefore all our employees were thoroughly trained and instructed before Corona. In the specialist areas of hotel laundry and building cleaning, we rely on long-term partners who specialise in hygienic cleaning. For example, bed linen is cleaned to hospital standards.

CONTACTLESS - but not alone - you can check in ONLINE from home. All information about the resort and the region can be requested online or simply by phone through our reception staff.

STREAMS AND SURFING - we have WLAN which you can use in the holiday apartments and public areas.

MOUTH PROTECTION - Please wear mouthguards in the reception area and keep your distance.

CLEANING - we trust in experienced partners who are specialized in hygienic cleaning. Of course all areas have been and will be thoroughly cleaned and disinfected, not forgetting door buckles, remote controls, telephone receivers, window handles, kitchen worktops ...

This content was created by the Austrian National Tourist Office: Protection / Imprint / Terms of Use