Rezeption mit gemütlicher Sitzecke
Questions & answers
Find all useful information for your holiday at the AlpenParks Hotel & Apartment Mühlbach at Hochkönig here.
Questions and answers
Are parking spots available at the hotel?
Parking spaces are available in our underground garage and outside. One free space is included per apartment/room.
If you travel with several cars per apartment/room, booking another underground parking spot is obligatory for EUR 10,- per day. Please declare upon booking.
E-Charging stations are available. Please declare upon booking.
How far away is the ski lift?
The mountain railway "Karbachbahn" is only 3 minutes away by car. The ski bus stop is right in front of the building on the main road.
How far is it to central Mühlbach?
AlpenParks Hochkönig is located directly in the town centre. Restaurants and shops are only a few steps away.
How long is reception open?
Our reception is staffed daily. Exact times can be found according to the appendix on site. By phone we are available for you 24 hours.
When can we check in and when do we have to check out?
Our rooms are available to you from 3 pm on the arrival day. We ask you to vacate the rooms by 10 am on departure day. LATE CHECK OUT until 4 pm can be booked on site for a surcharge of EUR 50 per apartment and depending on availability.
If you arrive after the reception closes please contact the hotel. You will receive your personal access code.
Is there a supermarket/grocery store nearby?
Only 60m next to the hotel & apartment is the supermarket SPAR.
Monday - Friday: 06.50 h till 19.00 h
Saturday: 06.50 o'clock to 18.00 o'clock
Closed on Sundays and holidays!
Is there a sports store nearby?
In cooperation with our partner BRÜNDL SPORTS you’re picked up from the hotel by VIP shuttle and transferred directly to the ski rental.
Is there a ski school nearby?
Also here we can highly recommend 'Sport Klaus' right next door. We will gladly organize a ski course for you.
Can we book breakfast in addition to our stay?
You can book breakfast for your stay. You can book for the whole stay when you make your reservation or on site.
Prices and further information can be found HERE.
Can I bring my dog?
Your four-legged companion is welcome to join you on holiday. (only with preregistration)
We charge € 18 per day (without food). Dogs are not allowed at the restaurant.
We’d like to inform you that there are several fireworks in Mühlbach on New Year’s Eve. Thus, sensitive dogs may not stay unsupervised in the apartments on this night.
How can I settle my bill?
You may gladly settle your bill with CASH, EC or credit card (Visa and Master Card). The bill is payable upon departure. You are welcome to pay your bill the evening before departure.
What is already available in an apartment?
The basic amenities are covered by the AlpenParks superior service:
- High-quality fitted kitchen with full equipment
- Branded kitchen appliances ceramic stove, oven, microwave, refrigerator, freezer, dishwasher
- Toaster, kettle, Nespresso and filter coffee machine
- Anteroom with wardrobe
- Smart TV, WLAN, Safe
- Large balcony or terrace with table, chairs and parasol
- Cleaning equipment and rotary clothes dryer
- One towel package per person (1 small and 1 large towel)
AlpenParks Superior Service: Shower gel, toilet paper, garbage bags are available on request free of charge.
Umbrellas are available upon request.
I need more towels / fresh linen?
Gladly possible at any time, just let reception now.
From 8 nights 1x intermediate cleaning and linen change is included.
Additional towel and bath towel change € 6,- per set
I need a high chair/cot/extra bed?
- Baby Kit (on request) - one-time € 16,-
- Extra bed from 7 years - € 16,- per night
- An extra bed is charged from the respective basic occupancy.
Daily cleaning/intermediate cleaning?
Final cleaning: mandatory.
Waste disposal is not included in the final cleaning. The waste has to be disposed into the respective containers which are located in the main building (waste separation)
- Intermediate cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning, kitchen
- Daily cleaning / 2-day cleaning optionally bookable upon reservation: Recycling, bed-making, towel change, bath/WC cleaning - no kitchen
We ask you to book additional cleaning up to 2 weeks before arrival. On site, this is only possible subject to availability.
Additional cleaning can also be booked on site, but only subject to availability.
|Apartment||Final cleaning||Intermediate cleaning||Daily cleaning||2-day cleaning|
|Penthouse Junior Suite||€ 60||€ 30||€ 9,- p.P.||€ 12,- p.P.|
|Studio Alpine||€ 80||€ 50||€ 9,- p.P.||€ 12,- p.P.|
|Alpine Classic||€ 100||€ 70||€ 9,- p.P.||€ 12,- p.P.|
|Alpine Comfort||€ 100||€ 70||€ 9,- p.P.||€ 12,- p.P.|
|Alpine Superior||€ 100||€ 70||€ 9,- p.P.||€ 12,- p.P.|
|Penthouse Alpine Luxury||€ 110||€ 80||€ 9,- p.P.||€ 12,- p.P.|
|Alpine Dreams||€ 130||€ 100||€ 9,- p.P.||€ 12,- p.P.|
Can I do my own laundry?
You can use the washing machine / dryer for an extra charge.
Are the rooms & apartments wheelchair-accessible?
Yes some of our rooms and holiday apartments are wheelchair-accessible. (Please mention when booking)
I would like to take out travel insurance. What do I have to do?
We recommend a travel cancellation insurance. We will be happy to advise you on this at the reception. For more detailed information please click here.