Viele Lodges stehen in einer Wiese voll mit gelben Blumen und im Hintergrund sieht man den Berg Loser

Lodges in einer bunten Blumenwiese

Good to know
at AlpenParks Hagan Lodge

Here you can find detailed information for your stay in your chalet at AlpenParks Hagan Lodge.

Special arrangements for the SUMMER 2020

Can I already book and when must I cancel at the latest?

For the summer 2020 you can book at any time, completely relaxed. Should you not be able to start your journey, a free cancellation or rebooking is possible up to 14 days before arrival.

How do they regulate the Corona measures in the hut village?

DISTANCE - fortunately, our facility has been planned generously and according to the latest guidelines, so that the necessary distance will always be given in all areas. From the underground car park to the reception and on to the spacious holiday apartment or room.

DESINFECTION - is available to our guests in the public areas.

HYGIENE - has been one of the most important areas in the hotel and restaurant industry for years. Therefore all our employees were thoroughly trained and instructed before Corona. In the specialist areas of hotel laundry and building cleaning, we rely on long-term partners who specialise in hygienic cleaning. For example, bed linen is cleaned to hospital standards.

CONTACTLESS - but not alone - you can check in ONLINE from home. All information about the resort and the region can be requested online or simply by phone through our reception staff.

STREAMS AND SURFING - we have high speed WLAN which you can use in the holiday apartments and public areas.

CULTURE - by far the most comfortable way to enjoy your holiday is to be cooked. In the restaurant you can be spoiled as you prefer. Served with service in the restaurant or as TAKE AWAY for in your house. Orders from the breakfast list like fresh rolls can be ordered the evening before and delivered in the morning.

MOUTH PROTECTION - Please wear mouthguards in the reception area and keep your distance.

PRIVACY PLEASE - Choose a suitable apartment for 2 to 10 people that offers you as much privacy, space or proximity as you like. Decide with how many additional services you want to spoil yourself. The cleaning staff enters the apartments only on request of the guests during their stay. Take the opportunity and book your PRIVATE SAUNA in the apartment.

CLEANING - we trust in experienced partners who are specialized in hygienic cleaning. Of course all areas have been and will be thoroughly cleaned and disinfected, not forgetting door buckles, remote controls, telephone receivers, window handles, kitchen worktops ...

Q&A

Are parking spaces available?

The AlpenParks Hagan Lodge is car-free. Free-of-charge parking options are available to you in the resort.

E-Charging stations are available. Please declare upon booking.

How far is it to the ski lift?

You can ski directly to the lodge! Ski school and ski lifts are all located directly at the resort.

Are there restaurants nearby?

The Alpenstubn is located at the resort; other inns and restaurants are within close proximity.

Can we have breakfast delivered to the lodge?

Please place your order at the reception by 4 pm of the previous day and we’ll bring it to your door at 8 am next morning.

Can I bring my dog?

Your dog is absolutely welcome. We bill € 15 per day (food not included) for cleaning services. From December 2019 we will charge € 25 per day.

What are the arrival and departure times?

Our rooms and apartments are available from 4 pm on your arrival day. We kindly ask you to vacate the rooms and apartments by 10 am on your departure day. You are welcome to use our parking lot afterwards.

How can I settle my account?

You can settle your account in cash, via cash card or credit card (Visa and Mastercard).

How late is the reception open?

Our reception is open for you every day from 8 am to 8 pm.

Where can I shop and what are the opening hours?

A supermarket for your daily needs is 2.5 km (an approximate five-minute drive) away.
Unimarkt Altaussee: Monday to Friday from 7.30 am to 7.30 pm
Saturday 7.30 am to 1 pm

What is already available in my apartment?

The AlpenParks superior service covers the basic arrangement: a towel package consisting of one large and one small towel per person, soap, shower gel, toilet paper, facial tissues, sauna towels, washing-up liquid, dishwasher tablets, kitchen roll, filter, salt & pepper, sponge cloth, dish rags, Nespresso coffee maker, free WLAN, bed linen and towels included, LCD TV, stereo.

I need more towels / fresh bedlinen?

Gladly. Please notify the reception. 8 nights and more: one bedlinen change included
- Additional change of hand and bath towel € 5 per set
- Additional bedlinen / laundry change € 5 per set

I need a high chair / baby bed. Do I have to pay extra?

Additional bed: one-time € 16

Daily cleaning / intermediate cleaning?

Can be booked on request.