General Terms and Conditions
Travel Insurance
We offer you a travel insurance which you can conclude directly at your booking.
Information sheet Hotelstorno Plus (PDF | 76 KB)
Information / General Terms and conditions
Reception
There is always someone at the reception desk from 8 am until 8 pm. Phone +43 (0)6584-2100-11.
Arrival
Rooms and Apartments are available from 3.00 p.m. on the day of your arrival; should the apartments be ready prior to this time, we are happy to let you have them earlier.
Departure
We would ask you to vacate your room or apartment by 10.00 a.m. Should you want to make use of the day just let us know - if possible we can store your luggage in the lodge.
Deposit / Payment / Reservation
A reservation is binding when your deposit is made, in accordance with the reservation letter. You can also settle your bill in cash on site, by VISA or MASTERCARD, or with an EC-CARD (with pin code).
Parking spaces
Each room or apartment has one free car-paring space.
Miscellaneous
Individual prices are per room/person or apartment/night, with the stated minimum occupancy of 2, 4 to 6 people, depending on the category. Minimum occupancies are available on request. Multiple occupancies are calculated via the additional beds prices per person/night. Package prices refer to what they comprise. Floor plans and sketches are by way of example; the may vary depending on the room, yet this does not reduce the price. Print errors and mistakes may occur despite careful examination. All previous price lists are no valid.
Cancellation
Up to 3 months prior to arrival, free. Up to 1 month prior to arrival: 40 %. Up to 1 week prior to arrival: 70 %. Thereafter 100 %.
Transfer Service
Airport or train station, for a fee and with advance reservation.
